Introduction

White Knight Janitorial Service Inc. is committed to providing high-quality cleaning services for both residential and commercial clients. As part of our commitment to excellent customer service, we have established a comprehensive return and cancellation policy. This policy aims to ensure clarity and fairness for our clients while maintaining operational efficiency for our business.

Cancellation Policy

Cancellation by Clients

  1. Notice Period: Clients must provide at least 24 hours’ notice if they wish to cancel or reschedule a cleaning appointment. This notice period allows us to adjust our schedules and reassign staff accordingly.

  2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee. This fee compensates for the time and resources allocated to your appointment.

  3. Emergency Cancellations: We understand that emergencies happen. In cases of genuine emergencies, we may waive the cancellation fee at our discretion. Please contact us as soon as possible to discuss your situation.

Cancellation by White Knight Janitorial Service Inc.

  1. Operational Reasons: We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as staff illness, equipment failure, or extreme weather conditions. We will notify clients as soon as possible and work to reschedule the service at a mutually convenient time.

  2. Non-compliance: We may also cancel services if clients fail to comply with our policies or if the work environment is deemed unsafe for our staff. In such cases, we will provide a full explanation and attempt to resolve the issue before cancellation.

Return Policy

Dissatisfaction with Services

  1. Initial Contact: If you are dissatisfied with our services, please contact us within 24 hours of the service date. We take all feedback seriously and will work with you to address your concerns promptly.

  2. Re-cleaning: In cases of legitimate dissatisfaction, we offer a re-cleaning service at no additional charge. Our goal is to ensure that you are completely satisfied with the quality of our work.

  3. Refunds: If a re-cleaning does not resolve your concerns, we may offer a partial or full refund based on the specific circumstances. Refunds are issued at the discretion of management after a thorough review of the situation.

Damages and Liability

  1. Reporting Damages: Any damages caused by our staff must be reported within 24 hours of the service. We will assess the situation and take appropriate action, which may include repair or compensation.

  2. Liability Limits: While we take great care in providing our services, our liability for any damages is limited to the cost of the service provided. We are not responsible for pre-existing damages or conditions that may be exacerbated during cleaning.

Payment Terms

  1. Payment Methods: We accept various payment methods, including credit/debit cards, checks, and electronic transfers. Payment is due upon completion of services unless otherwise agreed upon.

  2. Late Payments: Late payments may incur additional fees. Persistent non-payment may result in suspension or cancellation of services.

  3. Refund Process: Any agreed-upon refunds will be processed using the original payment method within 7-10 business days of approval.

Customer Responsibilities

  1. Preparation for Cleaning: Clients are responsible for ensuring that the cleaning area is accessible and free of significant clutter. This allows our staff to perform their duties efficiently and effectively.

  2. Valuables and Personal Items: We recommend that clients secure valuables and personal items before the cleaning appointment. White Knight Janitorial Service Inc. is not responsible for the loss or damage of unsecured items.

Amendments to Policy

White Knight Janitorial Service Inc. reserves the right to amend this return and cancellation policy at any time. Clients will be notified of any significant changes, and the updated policy will be available on our website.

Contact Information

For any questions or concerns regarding our return and cancellation policy, please contact us:

 

Conclusion

At White Knight Janitorial Service Inc., our priority is to provide exceptional cleaning services while maintaining transparency and fairness in our policies. We believe that clear communication and mutual respect are key to building lasting relationships with our clients. Thank you for choosing White Knight Janitorial Service Inc. for your cleaning needs.