Introduction

White Knight Janitorial Service Inc. (“we,” “our,” “us”) provides a range of janitorial and cleaning services. While our primary business involves on-site service delivery, we may also offer certain products and equipment for purchase and delivery. This Shipping Costs policy outlines the terms and conditions related to shipping charges for any products purchased through our company. By purchasing products from us, you agree to the terms of this policy.

Scope of Shipping Services

  1. Products Offered: We may offer cleaning supplies, equipment, and other related products for sale to our clients. Availability of these products can be checked on our website or by contacting us directly.

  2. Geographical Coverage: Our shipping services are available within specific regions. Please refer to our website or contact us to confirm if we deliver to your location.

Shipping Costs

  1. Cost Determination: Shipping costs are determined based on the weight, dimensions, and destination of the shipment. These costs will be calculated and displayed at the time of purchase.

  2. Flat Rate Shipping: For certain products or regions, we may offer flat rate shipping. This means a standard shipping fee regardless of the order size or weight.

  3. Free Shipping: Occasionally, we may offer promotions that include free shipping. These promotions will be clearly indicated on our website and may be subject to specific terms and conditions.

Shipping Methods and Delivery Times

  1. Standard Shipping: Our standard shipping method typically takes 5-7 business days for delivery. This is the most cost-effective option for non-urgent deliveries.

  2. Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost. Delivery times for expedited shipping are usually 2-3 business days.

  3. Overnight Shipping: In urgent cases, we provide overnight shipping for next-day delivery. This service is available at a premium cost and must be requested during the order process.

Handling and Processing

  1. Order Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed and shipped.

  2. Handling Fees: A handling fee may be applied to cover the cost of packaging and handling your order. This fee will be included in the total shipping cost displayed at checkout.

Tracking and Delivery

  1. Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment online.

  2. Delivery Confirmation: We may require a signature upon delivery to ensure the order is received by the correct individual. Please ensure someone is available at the delivery address to sign for the shipment.

International Shipping

  1. Availability: International shipping may be available for certain products. Please check with us to confirm if we can ship to your international location.

  2. Customs and Duties: International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and will vary based on the destination country.

Issues and Returns

  1. Damaged or Lost Shipments: If your shipment is damaged or lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.

  2. Return Shipping Costs: If you need to return a product, the return shipping costs will generally be the responsibility of the customer, unless the return is due to an error on our part or a defective product. Please refer to our Return and Cancellation Policy for more details.

Customer Support

  1. Contact Information: For any questions or concerns regarding shipping costs, please contact our customer support team:

    • Phone: 604-970-5988
    • Email: info@wkjanitorial.com
    • Address: Unit 115 – 34A 2755 Lougheed Hwy, Port Coquitlam, BC V3B 5Y9, Canada
  2. Response Time: We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please call us directly.

Amendments to This Policy

We reserve the right to amend this Shipping Costs policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about our shipping practices.