Introduction

These Terms and Conditions (“Terms”) govern your use of the services provided by White Knight Janitorial Service Inc. (“we,” “our,” “us”) and our website, https://wkjanitorial.com/ (“Site”). By accessing our Site and using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

Services

  1. Service Description: We offer a variety of janitorial services for residential and commercial properties, including cleaning, sanitizing, and maintenance.
  2. Service Scheduling: Services must be scheduled in advance. You can book online, via phone, or email.
  3. Service Modifications: Any changes to the scheduled services must be communicated at least 24 hours in advance.

User Responsibilities

  1. Accurate Information: You agree to provide accurate and complete information when scheduling services and using our Site.
  2. Access to Premises: You must ensure that our staff has access to the premises at the scheduled time. Failure to provide access may result in cancellation fees.
  3. Safety and Hazards: You must inform us of any potential hazards or safety issues at the premises.

Payments and Fees

  1. Payment Terms: Payment for services is due upon completion unless otherwise agreed. We accept various payment methods, including credit cards and electronic transfers.
  2. Late Payments: Late payments may incur additional fees. Persistent non-payment may result in suspension of services.
  3. Cancellation Fees: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.

Cancellation and Refunds

  1. Client Cancellations: Clients can cancel or reschedule services with at least 24 hours’ notice without penalty.
  2. Company Cancellations: We reserve the right to cancel or reschedule services due to unforeseen circumstances, such as staff illness or equipment failure. In such cases, we will notify clients as soon as possible and reschedule at a mutually convenient time.
  3. Refund Policy: If you are not satisfied with our services, please contact us within 24 hours. We will address your concerns, which may include a re-cleaning or a partial/full refund at our discretion.

Limitation of Liability

  1. Service Performance: We strive to provide high-quality services, but we do not guarantee specific results. Our liability for any claims arising from our services is limited to the amount paid for the service.
  2. Damage and Loss: We are not liable for any pre-existing damages or conditions that may be exacerbated during cleaning. Any damages caused by our staff must be reported within 24 hours.

Privacy

  1. Data Collection: We collect personal information to provide and improve our services. For more details, please see our Privacy Policy.
  2. Data Protection: We implement various security measures to protect your personal information.

Intellectual Property

  1. Content Ownership: All content on our Site, including text, graphics, logos, and images, is the property of White Knight Janitorial Service Inc. and protected by copyright laws.
  2. Use Restrictions: You may not use, reproduce, or distribute any content from our Site without our prior written permission.

Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which our company is based. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Changes to Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on our Site and update the effective date. We encourage you to review these Terms periodically to stay informed about our policies.

Contact Us

If you have any questions or concerns about these Terms, please contact us:

  • Phone: 604-970-5988
  • Email: info@wkjanitorial.com
  • Address: Unit 115 – 34A 2755 Lougheed Hwy, Port Coquitlam, BC V3B 5Y9, Canada