Introduction

White Knight Janitorial Service Inc. (“we,” “our,” “us”) is dedicated to providing exceptional cleaning services for residential and commercial clients. This Warranties policy outlines the assurances and guarantees we provide regarding the quality and reliability of our services. By engaging our services, you agree to the terms set forth in this policy.

Service Quality Guarantee

  1. Commitment to Excellence: We are committed to delivering high-quality cleaning services. Our trained professionals use the best practices and high-quality cleaning products to ensure your premises are cleaned to the highest standards.
  2. Customer Satisfaction: Your satisfaction is our priority. If you are not completely satisfied with our services, please contact us within 24 hours. We will address your concerns promptly, which may include re-cleaning the affected areas at no additional charge.

Warranties for Specific Services

  1. Residential Cleaning: Our residential cleaning services come with a guarantee that your home will be cleaned to your satisfaction. If any area does not meet your expectations, let us know within 24 hours, and we will re-clean it free of charge.
  2. Commercial Cleaning: We guarantee that our commercial cleaning services will meet the agreed-upon specifications. If any aspect of our service does not meet these specifications, please inform us within 24 hours for a prompt resolution.

Exclusions and Limitations
  1. Pre-existing Conditions: Our warranty does not cover any pre-existing conditions or damages in the premises. We are not responsible for wear and tear, stains, or damages that cannot be removed through regular cleaning.
  2. Client Responsibilities: To ensure the best results, clients must prepare the premises for cleaning, including removing significant clutter and securing valuables. Our warranty does not cover issues arising from clients’ failure to prepare the premises adequately.
  3. Damage Reporting: Any damages caused by our staff during cleaning must be reported within 24 hours. We will assess the damage and determine the appropriate course of action, which may include repair or compensation. Our liability for damages is limited to the cost of the service provided.
 
Equipment and Products
  1. High-Quality Products: We use high-quality, environmentally friendly cleaning products. If you have specific product preferences or allergies, please inform us in advance so we can accommodate your needs.
  2. Equipment Maintenance: We ensure that all our cleaning equipment is regularly maintained and in good working condition. Any equipment failure that affects the quality of our service will be addressed promptly.
 
Insurance and Bonding
  1. Insurance Coverage: We are fully insured to protect against any damages or liabilities that may arise during the provision of our services. Our insurance covers property damage, personal injury, and other relevant risks.
  2. Bonding: Our staff are bonded, providing additional security and peace of mind to our clients. This means that in the unlikely event of theft or loss caused by our employees, you are protected.

Continuous Improvement

  1. Training and Development: We invest in ongoing training and development for our staff to ensure they are up-to-date with the latest cleaning techniques and safety protocols.
  2. Feedback and Reviews: We value your feedback. It helps us improve our services and maintain high standards. Please share your experiences and suggestions with us.

Dispute Resolution

  1. Prompt Resolution: We aim to resolve any disputes or issues quickly and fairly. If you have a concern, please contact our customer service team. We will work with you to find a satisfactory resolution.
  2. Escalation: If a satisfactory resolution cannot be reached through our customer service team, disputes may be escalated to senior management for further review.
 

Amendments to This Policy

We reserve the right to amend this Warranties policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about our warranties and guarantees.

Contact Information

For any questions or concerns regarding our warranties, please contact us:

  • Phone: 604-970-5988
  • Email: info@wkjanitorial.com
  • Address: Unit 115 – 34A 2755 Lougheed Hwy, Port Coquitlam, BC V3B 5Y9, Canada

 

Conclusion

White Knight Janitorial Service Inc. is dedicated to providing high-quality cleaning services with a strong commitment to customer satisfaction. Our warranties are designed to ensure you receive reliable and consistent service. By choosing us, you can have confidence in the quality and dependability of our cleaning solutions. Thank you for trusting White Knight Janitorial Service Inc. with your cleaning needs.